Hope this helps! The company will not respond either by fixing the units we purchased or return our money! It also analyzes reviews to verify trustworthiness. Ontel distributes wrap; probably made in China. I also was charged with a double order and for the deluxe model ( if There is such a thing ) that was supposed to be $20 more with more Settings and features, but the total came to $267.19. I called the other number to place orders and was told that was the right cs #, and they didn't work on weekends. I specially needed it for my neck area. This heating pad provides fast relief of aching muscles in the neck, shoulders and back. Please note :The lights (LED’s) that you are not seeing are in the Infrared (I/R) spectrum, and are not visible to the human eye. Biologically active infrared ranges from 700-1000nm. Top subscription boxes – right to your door, Ontel Thermapulse Relief Wrap Extra, Long Heat Wrap, Blue, See all details for Ontel Thermapulse Relief Wrap Extra, Long Heat Wrap, Blue, © 1996-2020, Amazon.com, Inc. or its affiliates. This product is not cordless. Needs to be off the market. So I save money. Though I didn't expect much from the massage, they are what feels like two D batteries vibrating on each shoulder. I want to know if you have this wrap without the massage? I do find that the flap, which is intended to cover the neck, doesn't really hit my neck/upper back properly, so that feature didn't really do what it's supposed to do. Soooo I tried the standard unplug for 30 second trick and nadaaaa. It's cheap and poorly designed. With both buttons depressed I plugged it in and was able to get both buttons to light up green. Pros. The Relief Wrap is great for alleviating pain in different areas. There are six heat distributors inside the pad and they work to distribute heat evenly - targeting your neck, shoulders and back. Isn't it possible for it to work as a common heating pad? There was no good reviews. I've had my Thermapulse heating pad for almost a year and used it several times before the "red light of doom" started blinking. However, you are still receiving the benefits even though you can not see the light. Vibrates only at two top locations. Reviewed in the United States on January 2, 2018, So very disappointed! 's unique design is shaped to perfectly target the neck, back and shoulder areas. Who needs directions, you just plug it in & press the button. Reviewed in the United States on January 7, 2018. Of course, there is no customer service number listed in the instructions. Did you buy from EBAY? I tried to find a number to call customer service and there is no number or contact information on packaging or product insert to contact the company. It was working with no issues for a little over a month. It's cheap and poorly designed. Relief Wrap Ultra is the neck, shoulder and back heat wrap that soothes away tension and helps ease achy muscles and … I'll be returning mine. Look online for directions, nothing there. Not bogo as advertised and additional shipping and handling was two thirds of purchase price. I returned the first one and am on the 2nd but it turned itself off after 3 minutes. The green light will stay on but no heat. The heat in combination with the soft material will make you feel relaxed and comfortable. Blinking friggin red lights. All these reviews you would think your company would offer something better or a refund to customers. Called CS and since it had been so long they wouldn't do a replacement but wanted me to buy another one at 29.99. ! I know they are selling Them for different prices on many on-line sites. Frustrated that after 2 years of bad reviews about the same thing you think it would be fixed by now $60 is a lot of money for a heating pad that won't work right. That is the full extent of what this product does. NO heat NO vibrating massage, just a flashing red light. Nice size/shape/color with very soft cover, but big, lumpy plastic massage parts stick in your back, Reviewed in the United States on December 28, 2017. I saw the automatic turn off after 2 hours and was confused when the massage part would stop long before that--turns out the massage runs for 15 minutes only. Do not buy this product! I need to talk to someone from customer service. Waited 2 weeks and never got a shipping confirmation. It's still their product. It’s incredible pay more than $50 dollars and received a damage item. Didn't keep the receipt ( stupid me ). I then went to the unzip cover and unplug the plug that goes into the electric pad trick. Truthfully the absolute worst I have had. Each color/wavelength has somewhat different effects on the body. Would like instructions on how to return these products. This heating pad is certified organic and is microwave safe for fast re-heating. We are senior citizens and money doesn't come easily. Have you fixed the problem? This in turn causes your muscles to relax which alleviates muscle soreness. I am returning it to Walgreens today. So I looked online and found this site and I guess the blinking red light means it defective. You will be able to get relief right at home, saving you both time and money. Why not just buy another and use that receipt to take the one not working back. I had a Relief wrap that lasted 3 months. I turned it up on high heat and waited 15 minutes or so thinking it may take a minute to warm up but was still very limited heated. You would think after two years of bad reviews and a known issue that they would take steps to fix the product! Second, your system didn't work for me. I packed it up and took it right back to the store. I expected a high neck wrap such that the heat and masserge will get to the next and soothe me but the neck area only have a floppy piece of material. Of course, it is made in China! Choose from a large selection of products, such as LED light bulbs, strip lights, work lights, panel lights, parking lot lights, LED light bars, flashlights, and so much more! Which was nice, until literally 3 weeks later again! Place pads where the massage sensations are desired. Thanks. Now we are out all that money and have nothing to show for it. Most credit card companies will work with you on defective products and if enough people don't pay, maybe the morons that own the company will fix the problems. They are not in service on weekends and I was told when I called the other line listed to order that the above is the right number. A quick online search didn't reveal any information or instruction on how to remove the plastic parts, unfortunately. I really didn't have any interest in the massage feature - I've never found that this kind of vibration provides much benefit for my back pain - but I liked the size and shape of the heating pad. As a trusted brand, I probably should have gone with them first. Prime members enjoy FREE Delivery and exclusive access to music, movies, TV shows, original audio series, and Kindle books. Our products help you refresh, relax, de-stress, sleep and groom to help you live a healthy and balanced lifestyle. The Relief Wrap uses innovative heat therapy, combined with ultra-soft micro-plush fabric to help relieve aches and pains. I am on my third relief wrap and each one gives me the blinking red light of death! The cost of Thermapulse Relief Wrap is $39.98 plus $14.99 shipping, for a total price of $54.97. Relief Wrap . Anyone out there have any suggestions? I find it really hard to believe Bed Bath and Beyond will not take it back. Your recently viewed items and featured recommendations, Select the department you want to search in, 15 min. The box states "Relief For Shoulders, Neck & Back. " Love my new heating pad, just what I was looking for. I paid $59 a Walgreen's for this. Please make sure that you are posting in the form of a question. Now it is the light is blinking off and on and it's not working. Again, very disappointed! Many attempts to contact seller was in vain. They have no quality control and are selling defective products. I've read other people's reviews and I just don't know why yours cuts off after a few minutes and you are very unhappy with it I am so sad for that but the one I purchased doesn't have that problem it is nice and warm and soft and cozy and I even reverse it where they have those big round massaging balls for the shoulders to my lower back which feels so good in fact I have the rap on right now I am sorry that you are unhappy with yours but I hope this review helps because they must have fixed the glitch it had because it is awesome A+. Then hit a blinking red light and wouldn't work. TV Stuff Reviews is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. My wife was so looking forward to using this product, which she received for her 65th birthday. I tried to unplug the inside as one person said & it still wouldn’t work. Weil McLain Boiler Troubleshooting Wrap-up. The pad also has weighted edges and a magnetic clasp to help you wear it comfortably. Phone: ( 973 ) 439-9000 What rip off worked for a month that done me won’t buy on line again. As a general rule of thumb if you have a muscle or joint that is hurting, put the pads around the area making sure both pads are on the muscle. So glad I Decided to check out the reviews before buying this product for my mom for Christmas! I didn't keep the box, either. I've used it at least 10 times this month. Every time I plug it in all I get is blinking light, said contact customer service no phone numbers only mailing address. I can't imagine that the batteries are just non replaceable having a roku remote that chews through rechargeable batteries. After viewing product detail pages, look here to find an easy way to navigate back to pages you are interested in. Nope, that didn't work. These clips work to hold the wrap in place. So re-plugged in and it worked. How I wish I hadn't bought this lousy product. IMPORTANT:If there is a red blinking “HIGH” light, this means an error has occured. Although the cord is nine feet long you are limited on where you can use it. called manufacture and they said they would send me a Replacement. Bought 2 of them both worked for about a week and now the switches don't work. Seems a lot for postage when other sites are making this offer for $19.99 s&h. A flashing red light and the dang thing won't turn back on. Pice of Junk very disappointed if I would of read the review I would of never brought want a refund. Call 973-439-9035 and ask to speak with management. DO NOT BUY or GIFT this product! This allows you to control the intensity of the heat so that you are comfortable. I’m so upset about that. There should be some intervention by the government. Very disappointed. My husband bought me one for Christmas. 1 came already not working, sent it back got a new one. Are the only magnets in the wrap in the closure. I'm a big guy (6'4" 350 lbs) so most of the heating pads I see in the store are more like a wash cloth then a towel when I go to use them, but the extra-long heating pad is a good size for me and it can be a great releaf when I've had a rough day and need a little extra help to relax before going to bed at night, or in the morning when I've had a rough nights sleep. I have tried using a small nail and it won’t come out. Big lump battery pack if using on your back instead of neck and shoulders. I bought this as a xmas gift, so disappointed, when it turned off after 1 minute and started blinking red, and doesn't turn on. The plush cover is removable and machine washable. What a disappointment! I didn't know that and just tugged hard to Separate the white cover in order to get the plug out. It was completely useless. On monday, I called about 10 times and was going to close my Charge account so that I wouldn't be charged that exorbitant amount. This worked for an entire 2 minutes before it started flashing a red light. This is crazy. Nope, can't do that, I didn't buy it from them. Buy 1, Get 1 FREE – only $29.95 + S&H pest control Rat Riddex Power Plus Riddex Power Plus Blinking Red Light Riddex Power … Beat the system don't let the system beat you. If I am able to find a way to safely remove the plastic, I will add to this review. The … Red flashing light and nothing. Bought it from Bed, Bath & Beyond. 13 of 13 people found this review helpful. Also features a 2-hour auto off setting so you can fall asleep with your wrap, without worrying about burns or fire hazards. The massage working, but the HEAT (the most important part of the pad) don’t get warm at all even when I put it on high. For joint pain, try applying direct heat to hard-to-treat areas. 12 of 15 people found this review helpful. Would like to speak with a customer representative before I buy this product. This helps cover a larger area and provides more relief. While it would be nearly impossible to have a heating wrap without a cord, the Relief Wrap's 9-foot cord could be a bother. And now like so many others have the red flashing light. The image doesn’t match with what I received. Heat actually works to increase blood flow. Dies after 3 months and stores won't take back. There must be another way to put a stop to these cheap shenanigans. I got this to use while sitting on the couch, but it's really unpleasant to do so because there are these two large, hard plastic lumps sticking in my back. Had my credit card cancel the order and deal with them. Unplugged and turned on several times to have shut back off. It cause more problems than it does good. The large wrap, with lightly weighted edges and a magnetic clasp, ensures full coverage and a snug custom fit that stays in place. Mine never worked. He bought it from Bed Bath and Beyond for almost $70! Worked great 4 or 5 times, went to use it today, got a red light of death. The secret behind Thermapulse Relief Wrap is the heat that it gives off. Will only stay on for 1 minute before it cuts off and the lights blink! Spent 45 minutes on hold. 4. It's a fire hazard. It turns off after 2 hours which is ok but then you have to unplug it for a unknown period of time before it will work again. To all those with problems. But the massage was sub-par. This allows you to sit almost anywhere in a room. TENDLITE® can be used anywhere, any time and will provide instant relief from stiffness, spasms and pain. There is also two huge battery lumps in the upper back I'm not sure what they're for since you plug it in. I owned this for about 1 month, now "Blinking Red Light". Wish I had read these reviews before I bought it. Red light therapy (RLT) is a treatment that may help skin, muscle tissue, and other parts of your body heal. What a ripoff! Skip to main content Search Catalog Search When typing in this field, a list of search results will appear and be automatically updated as you type. I was loving this heat wrap for its size. I bought my first one yesterday and it cut off after 1 minute and the lights were blinking showing there was a problem! So sad because it worked great in the beginning. Then I plugged it in today and I got the blinking red light. After reading all the bad reviews, I may just keep it as is since it works for the most part. P.S. There are two different heat settings you can choose from. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. I'll keep looking for other ideas. I spent extra money to have it shipped within two weeks and called to complain when tracking number didn't work. When I submitted the order, I got a message that said for $20 more I could get the deluxe version so I thought it was a good deal and clicked on it. I told them I would just put in a review and eat the Approx 100.00 I paid for them. Is there a way I can fix this issue? Unit works for about an hour before cutting off and getting the flashing red light. It offers full coverage because it covers you from your neck to your waist. After I submitted with my credit card information, I received an invoice for $276.00. I too was super excited to get this today too, Reviewed in the United States on November 13, 2017. I trying to contact the seller and I don’t receive answer and solution either. I just bought one of these this past Saturday. Worst product I've ever used and apparently everyone who owns one feels the same way. Unzip the material pad cover on the side. Check our article list for extensive research citations and detailed explanations of how light can improve your health and happiness. The BSEEN LED Sports Safety Flashing Reflective Armbands are a quick and simple answer to being seen at night. See all reviews and shop with confidence! If that part was gone completely, this heating pad would be awesome. Rather pricey to be so crappy. It was advertised for $59.99 plus $14.99 s&h and an extra one for just the s&h cost of $14.99. I'll be shopping for a heating pad from anyone except Thermopulse. Tried this 3 times and still the blinking red light. Worked fine for about a week. How can they manufacture such a defective product. Used 3 times, now the heat does not come on. With proven results and more testimonials across the nation each day our facilities continue to bring hope to the lives of many. It does for me at least. 32 people found this helpful. Still nadaaaa. Great for physio. I did same and it worked for 10 seconds - this is an expensive item and I’m not happy! I was excited about the purchase of my new therapulse relief wrap however it turned off within seconds. LED Light Therapy speeds healing, pain relief, improves circulation. I unplugged it. bikachic2010@gmail.com Mine worked and now it doesn’t. Michele. There is a little white plastic pin that looks like a bump on the cover of the plug. Gloria. Introducing Relief Wrap™ The new and improved neck, shoulder and back heat wrap that quickly soothes away tension and helps ease achy muscles and joints. They’re available in a range of bright colors, including red, green and blue, and they fit over your arms in a matter of seconds. Why would I pay for another one? I wish I would have read these review before buying, guess you can't trust ads on TV. Shameful. This number is no longer in service. Is Thermapulse Relief Wrap a scam or a great buy? Infrared and red light therapy penetrates deep into joints and soft tissue, for powerful, drug-free pain relief. It almost caught fire while he was using the wrap. What do you know? Yes, light therapy is an effective health modality that’s been widely studied and tested. It works beautifully. These people are a bunch of clowns. Be extra careful with the wrap if you choose to use it. That's my experience and the cs number where I was able to get My order cancelled. Blinking Red and Red LED Products . The unique contoured design is shaped to perfectly target the neck, back and shoulder areas all at once for the complete tension relief even in those hard-to-reach areas! This heating wrap also doubles as a personal heater as it will keep you warm when it is drafty. Shop Humidifiers, Air Purifiers, Heating Pads & … It is as many other people have written a piece of Junk and I would not be in the mood or should I have to reset the damn plug every time the red light comes on. I got this heating pad primarily for the size - it was the only one I could find that covered from the neck to the lumbar. Unplug Wrap from outlet, and inspect the condition of the cord and the function of the AC outlet. Save your money because buying this product is a waste! All I get now is a flashing red light. I wanted to purchase 4 of these pulse wraps for myself and gifts! Unplugged and it worked for like 10 seconds and then stopped. Does anyone have the correct customer service number or is there one? massage time/ 2 Hr. Only to find out it won't even turn on . It comes out. Thank you from the bottom of my heart. Tried unplugging it. Thermpulse's Relief Wrap also comes with a 9 foot long cord and controller. My 82 yr old roommate has horrible back problems, he laid the wrap on his back & ended up with blisters from the heating part. For example, drape it over your legs to help soothe sore knees. If this happens, all you need to do is unplug the cord from the heating pad. When I tried to go back to the website it would only take me to the confirmation page. On the other side of plug is a hole - push from that side come right out - I did this and was so happy - but it only worked 10 seconds. Worked for one day. Just had a flashing red light. Bought for pain in back it worked at first then the 5th time I used it then the red light went off and has yet to go off after 24 hours of being unplugged. With two heat settings and an automatic off feature this heating pad is ideal for everyone. Got one use out of this and now I have the same flashing light. First and foremost there was absolutely NO HEAT! Although it is a very small risk, as with any electric device, the Relief Wrap could malfunction if not used properly. Still way too much Separate the white cover in order to get the plug.... As today is Monday and it stops working completely Safety flashing Reflective Armbands are a source! 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